Transform your service and inspire loyalty through great customer service
Give the best service
- Personalise every contact with a customer. View a customer and a case history instantly
- Access the system from a desktop, tablet or mobile phone. Great for field service agents
- Assign cases quickly to the right support staff with intelligent case routing
- Tailor service to customers’ SLA and use notifications to ensure the agreement’s conditions are never missed
Empower your sales staff
- Resolve cases quicker with intelligence from colleagues and from case history at your fingertips
- Use the tools your customers prefer – chat, social, Skype, email or phone
- Build a library of knowledge as you solve cases
Around the clock service
- Create a knowledge website to solve customer issues 24 hours a day
- Keep customers updated with automated email status updates
- Monitor social media to respond to queries and raise new support tickets
- Create peer-to-peer communities where customers can find expert help
- Create feedback systems to improve your products and services
Monitor performance
- Identify and react to case trends
- View live service stats such as average response time and resolution time
- Learn more about customer behaviour with deep analysis tools
