Get to the heart of social
Microsoft Dynamics CRM social tools allow you to monitor Twitter, Facebook, blog posts, news syndication and videos for information relevant to your business
Track sentiment
Customers increasingly make buying decisions based on social conversations and online reviews.
- 72% of all internet users are now active on social media
- 39% of companies do not track their social media responses at all
- 55% of companies ignore all feedback on Twitter and Facebook
With Microsoft Social Engagement you can listen and respond to conversations with ease.
- Detect trends and get alerts
- Engage using rich multimedia and schedule content intelligently
- Identify influencers, fans and critics
- Work across multiple languages
Find new leads
- Intelligently discover leads by monitoring buying signals
- Create new CRM leads from social posts
- Add social conversations directly into CRM records
Gain insight
- Get rich insight into customers’ preferences and sentiment
- Track competitors
- See social interest by country, source, time
- Watch sentiment change in real time
